A license activation error in Ultimate Affiliate Pro comes from one of three places: the details you entered, your account, or the connection between your site and ultimateaffiliate.pro. This guide shows what each message means and how to fix it, so the Licensing screen shows License active.
You activate the license in Ultimate Affiliate Pro›Licensing. For the first activation, see install and activate Ultimate Affiliate Pro. To move a license between sites, see manage your license.
Before you start
- Your license key, copied from the Licenses tab of your account on ultimateaffiliate.pro.
- Administrator access to the site where you activate the license.
- The domain of the site as visitors see it, for example
yourstore.com.
Check the activation details #
Go to Ultimate Affiliate Pro›Licensing and look at the License details card.
Your name or your company name.
Keep it on Ultimate Affiliate Pro Store.
Paste the whole key, without spaces before or after it. Use the key of your Ultimate Affiliate Pro license, not the key of another product. After activation the key is saved and hidden.
The domain the license is activated for. It comes from WordPress Address (URL) in Settings › General, without https:// and www. If it shows a staging or old address, fix the site address first.
Shown when the license is active. It disconnects this site, so you can activate the license on another one.
Click Activate the License. Your browser goes to ultimateaffiliate.pro, the key is checked, and you return to the Licensing screen with the result.
Fix a license activation error #
The PHP cURL extension is turned off on your server. Ask your host to enable it. Activation needs it to connect your site to the license server.
The License Key field was empty, or the page was open for too long and its security token expired. Reload the Licensing screen, paste the key again and click Activate the License.
The key has a typo, is incomplete, or belongs to another product or add-on. Copy it again from the Licenses tab of your account, with the copy button if available, and check that it is listed for Ultimate Affiliate Pro.
Some details did not reach the license server. Fill in Customer Name, keep the Vendor on Ultimate Affiliate Pro Store, reload the screen and try again.
A message about the API server means the license server could not be reached. Wait a few minutes and try again. If the message comes back, check the connection as shown in the next step.
Each site where you activate the key uses one activation. Revoke the license on a site you no longer use, or free the activation in your account: open the Licenses tab, click Manage Sites and deactivate the old site. See manage your license.
The notice says the current key is linked to another edition while the Pro version is installed. The site still uses an older license key. Click Revoke the License, connect your license to an account on the license migration page, then activate the key from your ultimateaffiliate.pro account.
Check the connection to the license server #
If you return to the Licensing screen and it still shows Not activated without a clear error, the confirmation from the license server may not have reached your site. The server sends it to wp-admin/admin-ajax.php on your site, so the site must be reachable from the internet. To review your server setup and connection details, open the Site Health screen under Tools.
- Password-protected or private sites. Staging sites behind a password, maintenance mode plugins and sites on your own computer cannot receive the confirmation. Activate on a site that is publicly reachable, or turn the protection off for a few minutes.
- Firewalls and security plugins. Allow requests to
admin-ajax.phpand outgoing connections toultimateaffiliate.pro. Some hosts block outgoing connections by default: ask them to allow it. - Browser extensions. Ad blockers and privacy extensions can stop the redirect to ultimateaffiliate.pro and back. Try again in a private window, or another browser.
- Cached admin pages. Exclude
/wp-admin/from your cache plugin and CDN, and clear the cache after the activation. See cache plugins and host caching.
Tip
You can also activate the license in the first step of the setup wizard. The same checks apply there.
Test it #
- Open Ultimate Affiliate Pro›Licensing.
- Check that the status at the top shows License active.
- Check that Domain Name shows the address of this site.
- Go to Dashboard › Updates and click Check again to confirm that your site can reach the update server.
Frequently asked questions #
Do I lose my data if activation fails?
No. Affiliates, referrals and settings stay on the site whether the license is active or not. Activation only connects the site to your license.
Can I activate the same license on my staging site?
Yes, but the staging site uses one activation. The staging site must be reachable from the internet during activation. Revoke it there when you move to the live site.
I moved my site to a new domain. What do I do?
Revoke the license on the old domain, or free the activation from Manage Sites in your account. Then activate it again on the new domain.
Where do I find my license key?
In your account on ultimateaffiliate.pro, in the Licenses tab. The Where can I find my License Key? link on the Licensing screen opens the guide.
I have a license from the legacy version. Can I activate it?
Connect it to an account on the license migration page first. After the migration, activate the key shown in your ultimateaffiliate.pro account.
