If you encounter difficulties while attempting to activate your license using the provided Purchase Code, follow these steps for resolution:
1. Verify cURL Configuration
Ensure that cURL is enabled and correctly configured on your server. cURL is a crucial component for communication between your website and external servers. If it is not enabled or properly set, license activation may be affected.
2. Check Server Connectivity
Confirm that your server can establish connections with external servers, including the Envato API. If your server has restricted outgoing connections or firewall settings that block communication with external APIs, this could impede the license activation process.
3. Review Permission Settings
Check for any denied permissions that might hinder the license activation procedure. Ensure that the necessary permissions are granted to allow your plugin to communicate with the licensing server effectively.
By addressing these potential issues, you can enhance the chances of successful license activation. Should you still encounter difficulties, don’t hesitate to reach out to our dedicated support team for further assistance and prompt resolution.
